SUPPORT SERVICESDeploying the Superclick Networks Intelligent HSIA solution within your property will significantly improve the overall performance and functionality of your HSIA wireless/wired Internet amenity, delivering a positive guest experience and increased Guest Satisfaction Scores. Our property clients receive a level of extraordinary customer service due to the ability of our Support Services team to have access to a real-time knowledge base with live visibility right to the property IP network, guest room and Internet connected devices of your guest delivered through MaMA (Monitoring and Management Application) and network discovery/system mapping, which are enabled with the deployment SIMS Intelligent HSIA Gateway. The Superclick Networks in-house, HQ-based, Guest Support Services center offers: -24/7 multilingual toll-free Level 1 guest technical support -24/7 Level 2 property staff technical , and issue-resolution -24/7 Level 3/NOC infrastructure monitoring, and issue-resolution -24/7 IP edge device monitoring and problem/issues digital notifications, leading to proactive issue resolution The Company's call center support is multi-lingual, with representatives serving English, French, Spanish, Mandarin and Arabic speaking customers. All support calls, originating from installations outside of North America are routed via Voice over Internet Protocol ("VoIP") into our Network Operating Center ("NOC"). This eliminates the expense of long distance fees for customer’s international properties and locations. Detailed Support Service analytics and reporting are generated and available to review with the Support Services management providing the ongoing data required to optimize the support services offering for your guests. |
