HOSPITALITYSuperclick Networks is the management solution provider for hospitality Internet network services. From the design, deployment and remote management of Converged IP guest networks to the delivery of streamlined multi-tiered High Speed Internet Access (HSIA) bandwidth solutions and billing, Superclick Networks keeps your guests efficiently and consistently connected. While High Speed Internet Access today is a required amenity among guests, the Superclick Internet Management Systems (SIMS) and integrated, cloud-based IP network Management and Monitoring Application (MAMA) are becoming an industry standard solution to intelligently deliver this critical service among leading global Hospitality brands and property owners. These include; Fairmont Hotels and Resorts, Four Seasons Hotels and Resorts, Intercontinental Hotel Group, Mandarin Oriental Group and Kimpton Hotels as well as a wide range of domestic and international ownership and management groups.
The Hospitality Industry Challenge: As today’s guests travel, their expectations of reliable Internet connectivity have dramatically increased but the hotels’ infrastructure has not kept pace. As a Brand, Ownership or Management group, there is a clear strategic business requirement to deliver scalable, managed and future-proofed IP-based connectivity solutions to your properties. Demand for Internet access continues to grow at a much faster pace then ever before. There are continually expanding market pressures to cost effectively provide wireless HSIA which can support the multiple mobile wireless devices guests now live with everyday for business and tourism travel. Hotels also need to increase and manage their Internet circuit bandwidth to meet “need for speed”. And lastly, lack of wireless coverage is the second most-cited guest complaint regarding property HSIA and guest satisfaction is suffering.
Superclick Networks solution: Deploy a Superclick Networks designed, procured, deployed and managed future-proof solution that provides consistent guest HSIA service and enhanced integrated ISP bandwidth. Increase Guest Satisfaction Scores and allow for rapid adoption of future guest technology needs. Position your property portfolio not only for the delivery of a consistent Internet amenity but to also enable a stable managed IP infrastructure to on-board future wireless / wired applications such as VOIP and IPTV, thereby increasing overall guest satisfaction and revenue generation opportunities.
Superclick Networks delivers:
• Site survey, design, and installation of future-proof wired/wireless IP networks • Load balancing, multi-tiered access, and bandwidth capping • Integrations to a wide range of industry standard PMS enabling flexible folio billing • Branded splash pages • Loyalty program integration • Quality of Service (QoS) & Bandwidth Management • Access policy enforcement • WAN/LAN traffic management • 24-7 Multilingual Guest Support Services • HQ view of the IP network health of property portfolios to the IP edge device level • Network Operations Center (NOC) • Property customer support • Property enabled Conference Solution and Support • Fully managed service model As a full service provider, Superclick Networks delivers an intelligent, well designed and fully integrated wired and wireless solution that work at all levels, meeting and exceeding your guests, meeting room attendees and staff expectations of Internet connectivity. |
