Support
Our philosophy and approach toward guest support is that it is an extension of the brand itself, and in the hospitality industry this is paramount. Unique to our approach is that our help desk is supported by the intelligence of our underlying HSIA platform in your hotel, and its monitoring system that tells us when there is a potential service issue before your guest is inconvenienced by it. Our case in point:
We replaced the incumbent provider at the Fairmont Hotels and subsequently guest service calls to our help desk were reduced by about 30%. This means better service to you and your guests.
In cases where guests do call our support desk, our multi-lingual help desk is equipped with a dash board view of all of the IP-enabled devices, and the underlying infrastructure in your hotel, equipped to bring resolution to the service issue in a timely and courteous fashion.
Superclick customer support is available 24x7, seven days per week.